Updated as of October 26, 2020 9:15 am
From the outset of this crisis, Holiday has taken extensive measures in our communities to combat the pandemic. We’ve limited visits from outside guests, closed and/or limited the use of our dining rooms and communal spaces, curtailed in-person activities, increased cleaning and sanitization, and become vigilant around safe behaviors, including the use of personal protective equipment, social distancing, and frequent hand washing.
Although these measures have succeeded in limiting the instances of COVID-19 in our communities, they have come at a high cost in terms of loss of community and increasing social isolation. We will be making some changes to safely facilitate additional social activity and interaction in our communities. While we are responding to many of our residents who are ready to resume pre-COVID-19 activities, we also recognize that others are less comfortable. Our protocols are meant to provide flexibility to participate at a personal comfort level.
The most significant changes will take place upon learning of a positive COVID-19 diagnosis in one of our communities. Residents who test positive will still be required to isolate in their apartment until they recover. Employees and third-party caregivers who test positive will still not be permitted in the community until they recover. However, residents who have not tested positive and are not symptomatic may continue to enjoy the benefits of their community, subject to any local rules around reopening. In particular,
- The dining room will remain open and subject to any current capacity limits unless there are more than three positive COVID-19 cases associated with the community. Of course, for residents that do not feel safe taking their meals in the dining room, we will deliver the same quality meal to their apartment.
- Other community amenities, such as transportation and socially distanced activities, will remain open as before.
- Importantly, visits from family and friends will remain permitted subject to screening.
As the situation with this pandemic continues to evolve, we will retain the ability to implement additional restrictions if we believe doing so is necessary to maintain resident safety.
We are honored that so many families across the country have entrusted their loved ones to our care. The health and welfare of our residents is our primary concern. The longer this pandemic goes on without a vaccine, the more important it becomes for us to lean on the strength of community to promote not just physical, but also mental and spiritual well-being.
- July 8, 2020: Employee Communication: Continue to Wear Your Mask
- March 16, 2020: Employee Communication: Additional Prevention and Response Measures
- March 5, 2020: Infectious disease checklist added to our community tracking technology platform, TAG
- March 4, 2020: COVID-19 resource guide and Commonly Asked Questions for employees
- March 2, 2020: COVID-19 preparedness update for employees
Helping Hands Newsletter
- July 24, 2020: Helping Hands Newsletter
- July 10, 2020: Helping Hands Newsletter
- June 26, 2020: Helping Hands Newsletter
- June 12, 2020: Helping Hands Newsletter
- May 29, 2020:Helping Hands Newsletter
- May 14, 2020: Helping Hands Newsletter
- May 8, 2020: Helping Hands Newsletter
- May 1, 2020: Helping Hands Newsletter
- April 24, 2020: Helping Hands Newsletter
- April 17, 2020: Helping Hands Newsletter
- April 10, 2020: Helping Hands Newsletter
- April 3, 2020: Helping Hands Newsletter
- May 13, 2020: How to Protect Yourself and Others
Below are contacts for questions or concerns relating to COVID-19. If you are having an emergency or need urgent care, please dial 911.
- For any employee related questions or concerns, please email COVID19Employee@holidaytouch.com
- For any resident or family member questions or concerns, please email COVID19Res-Family@holidaytouch.com
- If you are part of Holiday’s Community Management Team and have questions regarding policy, procedure, and protocol, please email FireLifeSafety@holidaytouch.com
- March 13, 2020: Holiday Retirement provides all residents with 24/7 access to doctors and other medical professionals
- March 11, 2020: Media Statement
- March 10, 2020: Form Notice for Employees to provide to Healthcare Provider
Resident and Family Member Communication
- June 16, 2020:Resident Handbook Supplement - Phase 2 of Recovery (dependent upon local community protocol stage)
- Information is general - Reach out to local community GM to verify protocol stage
- June 16, 2020: Resident and Family Member Communication - Changes in Protocol - Phase 2 of Recovery (dependent upon local community protocol stage)
- Information is general - Reach out to local community GM to verify protocol stage
- May 13, 2020: Resident Handbook Supplement - Phase 1 of Recovery (dependent upon local community protocol stage)
- May 13, 2020: Resident and Family Member Communication - No Changes in Protocol (dependent upon local community protocol stage)
- May 13, 2020: Resident and Family Member Communication - Changes in Protocol - Phase 1 of Recovery (dependent upon local community protocol stage)
- May 4, 2020: Resident and Family Member Communication
- April 3, 2020: Resident and Family Member Communication
- March 30, 2020: Resident and Family Member Communication
- March 10, 2020: Form Notice for Residents to provide to Healthcare Provider
- January 31, 2020: Prevention steps to residents and family
- March 18, 2020: Necessary Dining Changes
- March 16, 2020: Resident and Family Member Communication
- March 12, 2020: Resident and Family Member Communication
Employee and Resident Travel
Holiday is requiring all employees and residents to follow all CDC travel health notices. The current set of travel health notices can be found here. Regardless of Holiday's policies, residents and employees must follow all applicable laws, guidelines, quarantine rules, and travel advisories of their (1) destination upon arrival and (2) home upon return.
If traveling domestically by air, residents will be required to self-isolate in their apartment for three (3) days upon return and monitor for symptoms. If a resident returns from international travel or from a cruise ship, they will be required to stay in their apartment for 14 days after returning to the United States and practice social distancing. If a resident is traveling in the United States away from the local community, activities must continue to follow county, state, and federal guidelines.
If traveling domestically by air, employees will be required to self-isolate for three (3) days upon return and monitor for symptoms. If an employee returns from international travel or from a cruise ship, they will be required to stay away from their workplace for 14 days after returning to the United States and practice social distancing. If an employee is traveling within the United States away from the local community, activities must continue to follow county, state, and federal guidelines.
We recommend employees and residents curtail all other non-essential travel to areas under a CDC level 2 alert, which includes the United States. If travel is necessary, employees and residents should follow the enhanced precautions described on the CDC website.
- Only essential visitors will be permitted into the community: caregivers (including family members who provide care for a resident) and health aides. Family members may visit residents on hospice.
- All permitted visitors will be screened based on public health guidelines (including temperature checks).
- All doors will be locked except for the main front door.
- At the unlocked main door, a staff member will be present to screen appropriate visitors and grant entry during our business hours of 7:30am - 7:30pm.
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