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Media Statement from Holiday Retirement

March 11, 2020

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Holiday Retirement has been in business for close to 50 years and has long-standing disaster and emergency protocols, which include infectious disease planning and response. Our objective in these situations is to prepare for and mitigate an outbreak. We provide critical tools, supplies, and support to all of our communities.

Given the current COVID-19 pandemic, we have enhanced our Infectious Disease Protocol to address multiple stages:

  • Prevention: pre-occurrence of any infection
  • Active: presence of infectious disease symptoms
  • COVID-19: suspected and confirmed cases
  • Recovery: no new cases and no incidence of infectious disease symptoms for 48 hours

Our extensive multi-stage protocol prevents and manages the occurrence of a flu, contagious illness, or infectious disease among our residents and employees in our communities. This includes COVID-19. Our protocols address all aspects of our community operations including dining, housekeeping, activities, and transportation. In addition, they cover visitor screening, cleaning of common areas, social distancing, restricted access, and other measures we follow to ensure the safety of our residents and employees. Our protocols follow CDC guidelines and our protocol management at a Holiday community is supported by regional and national support center teams.


Our prevention measures cover a range of measures that include enacting communications protocols and establishing geographic watch zones, ensuring proper inventory of critical supplies, implementing visitor screening and additional community cleaning, and enhanced training of employees on prevention measures and active situation responses.


In the event of an infectious disease occurrence, implementation of stage-one protocols includes the launch of a communications chain that coordinates the local community team with Risk Management, Regional Management, and National Support Center teams. An ill resident is isolated in her or his apartment to minimize contact and employees are protected by the requirement that our staff wear special Personal Protective Equipment (PPE) when entering an ill resident’s room. Room-delivered service of meals is initiated, and protocols govern the return of dishware and trash collection. As another measure, a cleaning protocol and the use of specialty chemicals are initiated for common areas and commonly touched surfaces.

In the event of a more serious occurrence, we escalate to stage-two protocol to add the following measures to our responses: beverage and food room delivery is expanded to all residents, food is removed from snack bar areas, residents are reminded of health-safe practices, and visitor notification is enacted.

COVID-19 (suspected and confirmed)

In the case of an elevated number of infectious disease cases, and in the event there is any occurrence of COVID-19, stage-three protocols are invoked. Local health departments are notified, visitor restrictions are applied, in-room isolation of residents is invoked, third-party cleaners are utilized, dining room service is suspended, and all community activities and non-urgent transportation services are cancelled.


The lifting of restrictions depends on an established period of time for residents and employees to be symptom free. After a 48-hour period of no new cases or incidents of symptoms, a community is able to resume normal operations such as dining, housekeeping, activities and transportation. If any residents are still ill, active stage protocols remain in place.

Across all these stages, our protocols reflect our highest priority: the health, safety and well-being of our residents and employees.