[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$foMC4-RR8QXAr7m63mtNFBOTR4rV7T8t4bZWAtraaNUU":3},{"data":4,"headers":603},{"brand":5,"route":6,"title":7,"seo":8,"components":21,"pageMeta":432,"dataSources":444},"holiday","\u002Fretirement-guide\u002Fthe-holiday-difference\u002Fwhy-great-employees-matter-when-choosing-an-independent-living-community","Why Great Employees Matter When Choosing an Independent Living Community",{"_uid":9,"title":10,"ogType":11,"robots":12,"schema":13,"ogTitle":10,"ogLocale":14,"component":15,"description":16,"twitterCard":17,"ogDescription":16,"geo.position":18,"geo.placename":19,"geo.region":20},"08b5b1d4-0944-41ce-bdf7-b0b7ad86b132","How We Keep Good Employees Happy | Holiday by Atria","website","index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1","{\n  \"@context\": \"http:\u002F\u002Fschema.org\",\n  \"@type\": \"Article\",\n  \"name\": \"Why Great Employees Matter When Choosing an Independent Living Community\",\n  \"headline\": \"Why Great Employees Matter When Choosing an Independent Living Community\",\n  \"description\": \"Employees at independent senior living communities set the tone for residents. Holiday makes sure staff members are well-trained, rewarded and encouraged to grow.\",\n  \"datePublished\": \"2025-05-12\",\n  \"image\": [\"https:\u002F\u002Fik.imagekit.io\u002Fzcfjs0rmjr\u002Ff\u002F1018269\u002F1600x1200\u002F85cb1521a9\u002Fhol-17925_hero_4x3.jpg\",\n\"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1018269\u002F1600x1200\u002Fb6e0b38f65\u002F6s0a6261_edited_4x3.jpg\",\n\"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1018269\u002F1600x1200\u002Ff4659e57b0\u002Fa3_00325_edit_4x3.jpg\"],\n  \"articleBody\": \"When choosing a senior living community, you’re probably focused on the essentials – services, amenities, apartment options and social opportunities. Those are important. But pay attention to the staff. The people who work in independent living communities set the tone – in how they greet residents at breakfast, keep residents engaged and help create a welcoming atmosphere that feels like home. Employees have a direct impact on residents’ daily experiences. That’s why Holiday makes sure its employees are satisfied, rewarded and encouraged to keep learning and growing. Next time you visit a community, keep these tips in mind. 1. Talk to everyone. Listen closely. Observe. Chat with everyone you can: managers, dining staff, housekeepers, maintenance. Ask what they like about working there. Their answers will provide insight into whether you’re looking at a community with quality, caring senior living staff or not. Do employees seem genuinely engaged with residents? Are they smiling, helpful and patient? A warm “hello” and attentive service say a lot about workplace culture. Chat with residents. If they rave about the staff, that’s an excellent sign. Here’s what one Holiday resident thinks about the people who work at her community. “The staff here is absolutely marvelous,” says Martha. “During my tour, I fell in love with the community because the employees are so kind and fun.” 2. Ask about employee training. How are staff members educated upon hire to provide services to older adults? Holiday invests in thousands of hours of training each year, through programs ranging from a blended learning approach, proprietary module creation, continuing education and leadership development. 3. Ask how employees are recognized for outstanding service and tenure. How does the community reward and retain quality employees? Holiday recognizes employee longevity and high achievement in customer satisfaction through the Atria Rewards® program. This gives eligible employees extra money in their paycheck, along with community celebrations, to show appreciation for their hard work and dedication to residents. The Exceptional Service Award (ESA) recognizes employees nominated by community leadership who go above and beyond their job description to positively affect residents, fellow employees and the community as a whole. 4. Ask how the community promotes employees’ growth. Does the community encourage career development for its staff? Holiday’s tuition reimbursement program provides full-time employees with up to $5,250 a year for approved courses that count toward earning degrees and certifications. And every year, the Ronnie Boatman Scholarship Program awards scholarship funds to family members of Holiday employees to help them pursue higher education. 5. Ask about quality assurance. Are there established procedures in place that help ensure quality? Holiday adheres to a well-established Quality Enhancement (QE) program, which sets high standards across all communities. The QE program is an internal audit system with more than 400 indicators, designed to drive excellence in all aspects of community life – from resident care and dining to cleanliness and safety. The program not only impacts resident experiences but also creates an environment where employees can thrive, grow their careers and take pride in their work. General Manager Antoinette McDowell, who has been with Holiday Forsyth Court since 2012, credits the QE program with helping her team refine its approach. “The biggest difference now is that quality isn’t something we scramble for – it’s just how we operate,” Antoinette explains. “We’ve built habits that ensure we’re always at our best, and that consistency strengthens the entire Holiday brand while making this a rewarding place to work.” Antoinette’s journey demonstrates the career growth opportunities offered to dedicated employees. Starting as part of the waitstaff, she later worked in the kitchen as a utility worker and sous chef and then moved into leadership as Hospitality Manager before becoming General Manager. “I just fell in love with the work,” says Antoinette. “Or rather, I fell in love with who the work is for.” Experience the Holiday difference firsthand. Schedule a tour. If you’re searching for independent living with engaged staff or retirement communities with satisfied employees, you’ll want to experience the environment firsthand. Use our community search tool to find a Holiday location near you. Schedule a tour, meet our team and see what a happy, supportive community feels like. Because great places to live are also great places to work.\",\n  \"url\": \"http:\u002F\u002Fwww.holidayseniorliving.com\u002Fretirement-guide\u002Fthe-holiday-difference\u002Fwhy-great-employees-matter-when-choosing-an-independent-living-community\"\n}","en_US","seo-fields","Employees at independent senior living communities set the tone for residents. Holiday makes sure staff members are well-trained, rewarded and encouraged to grow. 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Community",{"componentName":226,"props":227},"ExitIntentModal",{"copy":228,"image":229,"title":232,"newTab":233,"ctaIcon":18,"ctaLink":18,"ctaText":234,"titleTag":235,"htmlBlock":18,"isDarkMode":233,"titleStyle":236,"ctaButtonRole":237,"emailHelpText":238,"textColorRole":239,"emailErrorText":240,"offerSelection":241,"idleSeconds":242,"slide_one_title":243,"slide_two_title":244,"titleStyleLevel":245,"emailSignUpLabel":246,"slide_four_title":247,"mousePosition":248,"notInterestedCopy":249,"slide_one_ctaText":250,"slide_three_title":251,"slide_two_ctaText":250,"slide_four_ctaText":252,"slide_one_preamble":253,"slide_two_preamble":18,"smtFormCommunityId":18,"backgroundColorRole":254,"emailSuccessMessage":255,"exitIntentDelay":256,"slide_three_ctaText":250,"slide_one_date_label":257,"slide_one_time_label":258,"slide_three_preamble":259,"slide_three_email_label":260,"slide_three_phone_label":261,"slide_one_date_errorText":262,"slide_one_time_errorText":263,"slide_two_lastName_label":264,"slide_four_successMessage":265,"slide_one_date_helperText":266,"slide_one_time_helperText":18,"slide_two_firstName_label":267,"slide_three_phone_optional":124,"slide_three_email_errorText":268,"slide_three_phone_errorText":269,"slide_three_email_helperText":270,"slide_three_phone_helperText":270,"slide_two_lastName_errorText":271,"slide_four_successMessageCopy":272,"slide_two_firstName_errorText":273,"slide_two_lastName_helperText":270,"slide_two_firstName_helperText":270},"Receive senior living resources, event invites and more!",{"id":230,"alt":230,"name":18,"focus":230,"title":230,"source":18,"filename":18,"copyright":230,"fieldtype":122,"meta_data":231,"description":18},null,{},"Sign up for our newsletter",true,"Submit","h4","4","utility","*Required","white","Must enter a valid email address","emailSignUp",120,"Schedule A Tour","First and Last Name","3","Email*","Your Tour is Scheduled!",10,"No thanks, I'm not interested","Next","Confirm Your Tour","Close","Who is scheduling this tour?","secondary","You are successfully subscribed! Look for your first email in your inbox soon!",30,"Choose a date","Choose a time","We'll contact you with your tour details.","Email Address","Phone Number","Please select a date","Please select a time","Last Name","A community manager will be in touch with you shortly.","Don't worry, you can change this later.","First Name","Please enter a valid email address.","Please enter your 10-digit phone number.","* Required Field","Last Name is required.","We've sent you a confirmation e-mail. If you have questions or want to make changes to your request, give us a call at ","First Name is required.",{"componentName":275,"props":276},"ContentHubArticleHero",{"topLine":124,"className":18,"bottomLine":124,"topPadding":124,"componentId":18,"bottomMargin":124,"allowMaxWidth":124,"bottomPadding":124,"lastUpdatedCopy":277,"extraContainerClassName":18},"Last Updated",{"componentName":279,"props":280},"ContentHubArticleBody",{"topLine":124,"className":18,"bottomLine":124,"topPadding":233,"componentId":18,"bottomMargin":233,"cardLinkText":281,"nextPostCopy":282,"allowMaxWidth":124,"bottomPadding":124,"articleContent":283,"watchVideoCopy":284,"emailSignupCopy":285,"readArticleCopy":281,"nextPostHeaderTag":286,"emailSignUpCtaText":287,"recommendationCopy":288,"emailSignUpSuccessTitle":289,"extraContainerClassName":18,"recommendationHeaderTag":286,"nextPostHeaderStyleLevel":290,"emailSignUpSuccessMessage":291,"recommendationHeaderStyleLevel":290},"Read the article","Up next","\u003Cp class=\"copy copy--is-font-secondary\">When \u003Ca href=\"http:\u002F\u002Fholidayseniorliving.com\u002F\" rel=\"noopener\" target=\"_blank\" class=\"link has-text-holiday-content-hub-the-holiday-difference link--is-font-secondary\">choosing a senior living community\u003C\u002Fa>, you’re probably focused on the essentials – \u003Ca href=\"https:\u002F\u002Fwww.holidayseniorliving.com\u002Flife-at-holiday\u002Fsenior-living-services-amenities\" rel=\"noopener\" target=\"_blank\" class=\"link has-text-holiday-content-hub-the-holiday-difference link--is-font-secondary\">services, amenities\u003C\u002Fa>, apartment options and \u003Ca href=\"https:\u002F\u002Fwww.holidayseniorliving.com\u002Flife-at-holiday\u002Fsenior-living-events-activities\" rel=\"noopener\" target=\"_blank\" class=\"link has-text-holiday-content-hub-the-holiday-difference link--is-font-secondary\">social opportunities\u003C\u002Fa>. Those are important.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">But pay attention to the staff.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">The people who work in independent living communities set the tone – in how they greet residents at breakfast, keep residents engaged and help create a welcoming atmosphere that feels like home.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Employees have a direct impact on residents’ daily experiences. That’s why Holiday makes sure its employees are satisfied, rewarded and encouraged to keep learning and growing.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Next time you visit a community, keep these tips in mind.\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">1.\tTalk to everyone. Listen closely. Observe.\u003C\u002Fh2>\n\u003Cp class=\"copy copy--is-font-secondary\">Chat with everyone you can: managers, dining staff, housekeepers, maintenance. Ask what they like about working there. Their answers will provide insight into whether you’re looking at a community with quality, caring senior living staff or not.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Do employees seem genuinely engaged with residents? Are they smiling, helpful and patient? A warm “hello” and attentive service say a lot about workplace culture.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Chat with residents. If they rave about the staff, that’s an excellent sign. Here’s what one Holiday resident thinks about the people who work at her community.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">“The staff here is absolutely marvelous,” says Martha. “During my tour, I fell in love with the community because the employees are so kind and fun.”\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Cfigure class=\"image is-16by9 spacing--is-mb-medium\">\n\u003Cimg src=\"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1018269\u002F1600x1200\u002Fb6e0b38f65\u002F6s0a6261_edited_4x3.jpg\" class=\"radius\">\n\u003C\u002Ffigure>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">2.\tAsk about employee training.\u003C\u002Fh2>\n\u003Cp class=\"copy copy--is-font-secondary\">How are staff members educated upon hire to provide services to older adults?\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Holiday invests in thousands of hours of training each year, through programs ranging from a blended learning approach, proprietary module creation, continuing education and leadership development.\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">3.\tAsk how employees are recognized for outstanding service and tenure.\u003C\u002Fh2>\n\u003Cp class=\"copy copy--is-font-secondary\">How does the community reward and retain quality employees?\u003C\u002Fp>  \n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Holiday recognizes employee longevity and high achievement in customer satisfaction through the Atria Rewards® program. This gives eligible employees extra money in their paycheck, along with community celebrations, to show appreciation for their hard work and dedication to residents.\u003C\u002Fp> \n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">The Exceptional Service Award (ESA) recognizes employees nominated by community leadership who go above and beyond their job description to positively affect residents, fellow employees and the community as a whole.\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">4.\tAsk how the community promotes employees’ growth.\u003C\u002Fh2>\n\n\u003Cp class=\"copy copy--is-font-secondary\">Does the community encourage career development for its staff?\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Holiday’s tuition reimbursement program provides full-time employees with up to $5,250 a year for approved courses that count toward earning degrees and certifications.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">And every year, the Ronnie Boatman Scholarship Program awards scholarship funds to family members of Holiday employees to help them pursue higher education.\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Cfigure class=\"image is-16by9 spacing--is-mb-medium\">\n\u003Cimg src=\"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1018269\u002F1600x1200\u002Ff4659e57b0\u002Fa3_00325_edit_4x3.jpg\" class=\"radius\">\n\u003C\u002Ffigure>\n\u003Cbr>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">5.\tAsk about quality assurance.\u003C\u002Fh2>\n\n\u003Cp class=\"copy copy--is-font-secondary\">Are there established procedures in place that help ensure quality?\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Holiday adheres to a well-established \u003Ca href=\"https:\u002F\u002Fwww.holidayseniorliving.com\u002Flife-at-holiday\u002Fquality-assurance\" rel=\"noopener\" target=\"_blank\" class=\"link has-text-holiday-content-hub-the-holiday-difference link--is-font-secondary\">Quality Enhancement (QE) program\u003C\u002Fa>, which sets high standards across all communities.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">The QE program is an internal audit system with more than 400 indicators, designed to drive excellence in all aspects of community life – from resident care and dining to cleanliness and safety. The program not only impacts resident experiences but also creates an environment where employees can thrive, grow their careers and take pride in their work.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">General Manager Antoinette McDowell, who has been with \u003Ca href=\"https:\u002F\u002Fwww.holidayseniorliving.com\u002Fretirement-communities\u002Fholiday-forsyth-court-winston-salem-nc\" rel=\"noopener\" target=\"_blank\" class=\"link has-text-holiday-content-hub-the-holiday-difference link--is-font-secondary\">Holiday Forsyth Court\u003C\u002Fa> since 2012, credits the QE program with helping her team refine its approach.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">“The biggest difference now is that quality isn’t something we scramble for – it’s just how we operate,” Antoinette explains. “We’ve built habits that ensure we’re always at our best, and that consistency strengthens the entire Holiday brand while making this a rewarding place to work.”\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Antoinette’s journey demonstrates the career growth opportunities offered to dedicated employees. Starting as part of the waitstaff, she later worked in the kitchen as a utility worker and sous chef and then moved into leadership as Hospitality Manager before becoming General Manager.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">“I just fell in love with the work,” says Antoinette. “Or rather, I fell in love with who the work is for.”\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">Experience the Holiday difference firsthand. Schedule a tour.\u003C\u002Fh2>\n\n\u003Cp class=\"copy copy--is-font-secondary\">If you’re searching for independent living with engaged staff or retirement communities with satisfied employees, you’ll want to experience the environment firsthand.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Use our \u003Ca href=\"http:\u002F\u002Fholidayseniorliving.com\u002F\" rel=\"noopener\" target=\"_blank\" class=\"link has-text-holiday-content-hub-the-holiday-difference link--is-font-secondary\">community search tool\u003C\u002Fa> to find a Holiday location near you. Schedule a tour, meet our team and see what a happy, supportive community feels like.\u003C\u002Fp>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-secondary\">Because great places to live are also great places to work.\u003C\u002Fp>\n\n","Watch the video","Want to learn more about life at Holiday?","h2","Sign Up","You might also like","Thank you for subscribing!","2","You'll receive an email shortly. You can unsubscribe anytime.",{"componentName":293,"props":294},"ContentHubFeaturedContent",{"postId":295,"ctaLink":296,"ctaText":281,"topLine":124,"className":18,"bottomLine":124,"topPadding":124,"componentId":18,"bottomMargin":124,"allowMaxWidth":124,"bottomPadding":124,"hasImageOnLeft":124,"optionalCategory":297,"extraContainerClassName":18},"daeb063f-842a-41ac-987d-82d7a081bf02","\u002Fretirement-guide\u002Fretirement-living\u002Ffinding-the-best-independent-living-community-for-you","holiday-difference",{"componentName":299,"props":300},"ContentHubArticleCardList",{"posts":301,"title":306,"isSmall":233,"postTag":18,"topLine":124,"category":18,"listType":307,"titleTag":286,"className":18,"topMargin":124,"bottomLine":124,"topPadding":124,"componentId":18,"signUpTitle":18,"specialCard":308,"bottomMargin":233,"facCardTitle":18,"allowMaxWidth":124,"bottomPadding":124,"signUpCtaText":18,"enableLoadMore":124,"facCardCtaLink":18,"facCardCtaText":18,"watchVideoCopy":284,"loadMoreCtaText":18,"readArticleCopy":281,"titleStyleLevel":236,"visiblePosts":309,"videoGalleryTitle":202,"articleCardLinkText":281,"signUpThankYouTitle":18,"signUpThankYouMessage":18,"extraContainerClassName":18},[302,303,304,305],"ed282157-69b7-469b-a240-995000d4d04e","8f6d7c7e-0d18-46a4-8f7e-8edd35a5dabf","75720ff8-b7cf-4086-8471-d9e99e48e08d","794029a5-ba2a-4309-80c9-441f7b23283d","Top 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