Bettendorf Senior Community Achieves 90% Customer Satisfaction Rating

Holiday Palmer Hills, a senior living community, earned a 90% score on their annual customer satisfaction survey last month. Management and dining staff, as well as safety, received the highest marks on the 35-question survey.

“Holiday Palmer Hills is a home with built-in friends who feel like lifelong friends,” says resident Brenda M. “Your retirement needs are met and you have all the time you need for fun and relaxation. It makes me wonder what took me so long to make the move.”

The survey gathers ratings and open-ended responses on a variety of community functions, including billing, Engage Life, dining, housekeeping, maintenance, management, security and transportation. Survey responses are confidential and anonymous to encourage honest feedback.

“We value our residents and their opinions, which is why this survey is such an important part of community operations,” says Lesly Martinez, Regional Vice President for Holiday by Atria. “This year we saw significant increases in scores throughout the portfolio, demonstrating our commitment to not just listen to resident feedback but to identify opportunities to improve and put them into action.”

Holiday Palmer Hills offers the convenience of independent living with amenities and services to simplify life and enhance wellbeing, like three homestyle meals a day, housekeeping, scheduled transportation services, walking paths, gym and a full calendar of enriching programs.

For more information on Holiday Palmer Hills, visit www.HolidayPalmerHills.com or call 563.332.5955.